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Case Studies
A Charitable Organisation - UK
The Situation
A £3m turnover Charitable Company with 160 staff providing services to
people with learning disabilities was in trouble as it was failing to adapt quickly
enough to changes within the commissioning processes for their services. Other
signs of failure included a high absence level amongst sections of the workforce,
and high levels of work-related stress. The company started as a small intimate
organisation which grew throughout a twenty year period but sought to maintain
the small intimate culture in the face of expanding staff numbers and range of
services.
The Action
Derek Mowbray of OrganisationHealth was commissioned by the Board to review the
role of the chief executive and the remuneration for the position; the organisation
and management of all the services together with the role of the Board. This
three stage project followed conventional lines of assessment, formulation and
implementation, using the method of action learning and research sets to assist
with the formulation and implementation.
The Outcome
The company has now a changed its organisational architecture to meet its revised
purpose; it has lowered background costs and reviewed and, in some cases, revised
the rules for managing the organisation. It now has a more open structure and
mutually supportive staff that devote greater energy to serving their clients.
Commitment and trust within the organisation has increased and absenteeism has
been reduced.