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Case Studies
A hospital in the European Community
The Situation
In this case, which was referred by the Chief Executive of the hospital. a Medical
Consultant started behaving inappropriately towards managers, nurses and other
doctors, but remained charming to his patients. OrganisationHealth was invited
to review the work of the Consultant and his relationships with other staff.
The Action
The staff and the Consultant were interviewed and relevant correspondence was
reviewed. Almost two decades of abuse by the Consultant towards his staff was
uncovered - the staff had remained silent through fear of dismissal. Additionally,
situations were uncovered where the Consultant was undertaking procedures for
which he was not trained.
The Outcome
The immediate retirement of the Consultant was recommended together with mentoring
and support to the affected staff be supplied by OrganisationHealth to the point
that they were confident enough to perform well at work. This enabled the service
to continue without interruption, and, after many years, staff confidence was
restored. All patient cases were reviewed and no patient was affected by the
events.