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Case Study

High levels of absence and work related stress in a charitable organisation - UK


The Situation

A £3m turnover Charitable Company with 160 staff providing services to people with learning disabilities was in trouble as it was failing to adapt quickly enough to changes within the commissioning processes for their services. Other signs of failure included a high absence level amongst sections of the workforce, and high levels of work-related stress. The company started as a small intimate organisation which grew throughout a twenty year period but sought to maintain the small intimate culture in the face of expanding staff numbers and range of services

The Action

Derek Mowbray of OrganisationHealth was commissioned by the Board to review the role of the chief executive and the remuneration for the position; the organisation and management of all the services together with the role of the Board. This three stage project followed conventional lines of assessment, formulation and implementation, using the method of action learning and research sets to assist with the formulation and implementation.

The Outcome

The company has now a changed its organisational architecture to meet its revised purpose; it has lowered background costs and reviewed and, in some cases, revised the rules for managing the organisation. It now has a more open structure and mutually supportive staff that devote greater energy to serving their clients. Commitment and trust within the organisation has increased and absenteeism has been reduced.

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