Focus
- 13.1: Assessments
- 13.2: Staff engagement and retention
- 13.3: Health and wellbeing
- 13.4: Nutrition
- 13.5: Stress management and prevention
- 13.6: Resilience training and assessment
- 13.14: Creating a positive work culture
Challenges
- 20.1: Performance management
- 20.2: Negativity, conflict and stress
- 20.3: Sickness absence in the workplace
- 20.4: Staff turnover
- 20.5: Workplace bullying
- 20.6: Mergers and acquisitions
- 20.7: Recruitment and retention
- 20.8: Downsizing and redundancy
Solutions
- 21.4: Expert advice
- 21.5: Cultural change management
- 21.6: Leadership and manager behaviour
- 21.7: Team building
- 21.8: Training and development
- 21.9: Coaching and mentoring
- 21.10: Assessments and surveys
- 21.11: Therapy and motivation
- 21.12: Research and analysis
- 21.13: Executives retreat
- 21.14: Conflict resolution service
- 21.15: The Stress Advisory Service
- 21.16: Code for health and wellbeing
Downloads
Engagement and retention
The engagement of staff, customers and clients in your business and services is essential for success beyond expectations.
Engagement has been described as ‘a positive, fulfilling, work-related state of mind that is characterised by vigour, dedication and absorption’.
Vigour is characterised by ‘high levels of energy and mental resilience whilst working, and a willingness to invest effort in one’s work, and persistence in the face of difficulties’.
Dedication refers to ‘being strongly involved in one’s work and experiencing a sense of significance, enthusiasm, inspiration, pride and challenge’.
Absorption is characterised by being ‘fully concentrated and happily engrossed in one’s work, whereby time passes quickly and one has difficulty with detaching oneself from work’.
Engagement has a significant effect on retention. Retaining staff, customers and clients is a major contribution to reducing costs incurred by finding replacement staff and new customers, and in demonstrating the provision of high standards and quality of service to others.
Our partner, TalentDrain, provides assessments and staff surveys based on the factors that influence engagement and retention. These assessments and surveys can be applied as staff or market research surveys. Call us on 0845 833 1597 or email us to discover more about these surveys and how they may help your organisation reduce costs and increase income.
Our consultancy service helps organisations use the results of surveys to make improvements to their levels of engagement and retention.
Download the Work Engagement Scale.
Call us on 0845 833 1597 or email us to discover more about how this simple tool can provide you with information about your workforce.
Our consultancy service will help you make the improvements needed to improve your levels of engagement and retention.
Need more information?
Including details of our consultancy and mentoring expertise... call or email:
0845 833 1597
Look out for:
Professor Derek Mowbray's
speaking engagements:
20th January 2010
HSJ World Class Workforce
Cavendish Centre, London
Professor Mowbray
will speak about:
an outcome of a
Positive Work Culture